At Hill Bolts Shop, we combine industrial-grade reliability with customer-focused service. Our shipping and returns policies are designed with the same precision as our fasteners – to keep your projects moving forward without compromise.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your project timelines:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Expedited shipping options are available for urgent projects – contact us at [email protected] for rates and availability.

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on customs processing in your country.

Returns & Exchanges

We stand behind our products with a 15-day satisfaction guarantee from the date of delivery. Our straightforward return process ensures your experience remains as reliable as our fasteners.

Non-Returnable Items

For safety and quality assurance, the following cannot be returned:

  • Special order or custom-cut fasteners
  • Items that have been installed, used, or modified
  • Opened packages of washers or lock washers (due to potential mixing)

Return Eligibility

To qualify for return or exchange:

  • Item must be in original, unused condition
  • All original packaging and labels intact
  • Valid proof of purchase provided
  • Request initiated within 15 days of delivery

Return Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Use this template for efficient processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hill Bolts Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [e.g., 1/2″ Hex Bolts]
– Quantity: [Number of Items]
– Reason for Return/Exchange: [Please specify]

Please advise on the next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Information]
[Order Number]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Return shipping address

Step 3: Ship Your Return

Package items securely including:

  • RMA number clearly visible
  • Copy of original invoice/packing slip

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

After we receive and inspect your return (typically within 3-5 business days):

  • For returns: We’ll process your refund
  • For exchanges: We’ll ship the replacement item

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we process your return, including:

  • Full product price (excluding original shipping costs)
  • Any applicable taxes

For credit card (Visa, MasterCard, JCB) or PayPal payments, refund timing depends on your financial institution’s processing.

Exchange Shipping

Replacement items ship via the same method as your original order:

  • Standard Shipping: DHL/FedEx (10-15 business days)
  • Free Shipping: EMS (15-25 business days for orders over $50)

Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a replacement or refund at no cost to you, including return shipping if needed.

Contact Us

For questions about our Shipping & Returns policy:

Hill Bolts Shop
2806 Bass Street, Anchorage, US 99507
Email: [email protected]
Phone: +1 (907) 555-7890

We back our industrial fasteners with the same strength they provide for your projects. Your satisfaction is our top priority.