Term and Conditions

Welcome to Hill Bolts Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our industrial-grade fasteners and hardware products.

1. General Information

1.1 About Us

Hill Bolts Shop is an industrial fastener retailer specializing in high-quality bolts, nuts, washers, and related hardware components. Our business is located at 2806 Bass Street, Anchorage, US 99507.

1.2 Target Customers

Our products are designed for professional contractors, industrial operations, construction businesses, and serious DIY enthusiasts who require reliable, industrial-grade fastening solutions.

1.3 Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our products including:

• Carriage Bolts
• Eyebolts
• Hex Bolts
• Lock Washers
• Nuts
• Toggle Bolts
• Washers

All specifications, measurements, and technical details are provided to the best of our knowledge but may vary slightly from actual products.

2.2 Industrial-Grade Quality

Our fasteners meet industrial standards for strength and durability. However, proper selection and installation remain the customer’s responsibility.

2.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with details.

3.2 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is required at the time of order placement.

3.4 Order Cancellation

Orders may be cancelled within 24 hours of placement by contacting customer service. After processing begins, cancellations may not be possible.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
2. Free Shipping: Via EMS for orders over $50, delivered within 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on customs processing.

4.3 Delivery Issues

Customers must inspect packages upon delivery and report any damage or shortages within 48 hours.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day satisfaction guarantee from the date of delivery for eligible items.

5.2 Non-Returnable Items

The following cannot be returned:

• Special order or custom-cut fasteners
• Installed, used, or modified items
• Opened packages of washers or lock washers

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days of delivery
2. Receive RMA number and instructions
3. Ship items with RMA visible
4. Wait for inspection and processing (3-5 business days)

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds will be issued to the original payment method within 7-10 business days after processing, excluding original shipping costs.

6. Intellectual Property

All content on this website, including text, graphics, logos, and product descriptions, is the property of Hill Bolts Shop and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Hill Bolts Shop is not liable for any damages resulting from improper product selection, installation, or use. Customers are responsible for verifying product suitability for their specific applications.

7.2 Website Content

While we strive for accuracy, we do not warrant that product descriptions or other content is error-free. Technical specifications should be verified before critical applications.

7.3 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Alaska, USA. Any disputes shall be resolved in the courts of Anchorage, Alaska.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these Terms and Conditions:

Hill Bolts Shop
2806 Bass Street
Anchorage, US 99507
Email: [email protected]
Phone: +1 (907) 555-7890